Refund & Returns Policy

Last updated: August 20, 2026

Because these are intimate-wellness products, hygiene and customer safety affect what can be returned.

Before dispatch

Standard in-stock orders may be cancelled before dispatch by contacting us promptly. A custom-colour or made-to-order item may not be cancelled after production has started, except where required by law or agreed in writing.

Change-of-mind returns

An eligible standard product may be requested for return within 7 days after delivery only if it is unopened, unused, unwashed, undamaged, in its original sealed hygiene packaging and suitable for resale. Opened or used intimate products cannot be returned for change of mind. Custom-colour and other personalised products are not returnable for change of mind.

Contact us before sending anything. Unauthorised returns may be refused. Unless the item is defective or we sent the wrong item, return shipping and any non-refundable import costs are the customer’s responsibility.

Damaged, defective or incorrect items

Inspect the parcel promptly. Contact us within 7 days after delivery and provide the order number, a description, clear photographs of the product and packaging, and an unboxing video where available. Do not discard packaging until the case is resolved.

After assessment, we may offer troubleshooting, replacement, repair, partial refund or full refund as appropriate. Normal handmade variation, screen-related colour difference, ordinary wear, accidental damage, misuse, unauthorised modification or failure to follow care instructions is not treated as a manufacturing defect.

Refund timing

Approved refunds are issued to the original payment method. Processing time depends on the payment provider and bank. Original shipping charges are refundable only where required by law or where the return resulted from our error.

Contact

Start a request through https://www.lcbloom.com/contact-us/. Include the order number but do not send full payment-card details.